Customer Care

Lost & Found

Call 763-592-6481 for our Lost & Found department. We will make every effort to locate your cab to retrieve your belongings in a timely matter.

Passenger’s Bill of Rights

As a passenger in our taxicab, you are entitled to the following:

• A driver that speaks and understands English clearly
• A knowledgeable driver that will take you to your destination by the most efficient route
• A driver that practices good hygiene
• A polite and respectful driver
• That while your taxi is in motion, the driver refrains from talking on a cell phone (including hands-free devices) or text messaging.
• A safe, well-maintained taxi with operating heat and air conditioning
• A passenger compartment free of litter and personal items of the driver that restrict seating comfort.
• An accurate charge for the ride provided and a receipt for the transaction (if requested)

If you feel your Passenger's Bill of Rights was not met, please call 763-592-6482.

Testimonials

I have used Town Taxi several times in the last couple of weeks, as well as sporadically over the last several years. They always arrive quickly when I call, and let me know when they're about to get here. Every driver I've had has been friendly and accommodating, without exception.
- Posted by victorcamp (citysearch.com)

I never even have to call them anymore. I go to their website, login, and can order a cab online. It can even be immediate. I also get a call from their system when the cab driver is 2 minutes away letting me know they are arriving. When it comes to cold Minnesota, that means A LOT! They seem reliable and customer driven, so I would recommend them.
- Posted by matt_johnson (citysearch.com)

Your sales department was SO helpful in arranging weekly transportation for my daughter who's attending college at St. Thomas. It's a short trip and I couldn't even get another taxi company to return my call. I will definitely be recommending Town Taxi to all of my friends and family. Thank you so much!
- Julie H. (e-mail through website)

You've got one nice gentleman (driver). I so much appreciated him waiting until I got in the house to make sure I was safe. He was so sweet!. I was having a bad day and his demeanor really made my day better. Thank your driver for me.
- Erin Lee (Customer Care Hotline)

Your drivers are remarkably careful and safe, but also amazingly efficient! I feel so comfortable being a passenger. Tell your drivers to keep up the good work!
- Bob Shaprio (Customer Care Hotline)

All drivers gladly accept credit & debit cards